CUSTOMER SUPPORT & COMMUNITY EVANGELIST (Reykjavik)

1939 Games is a gaming studio based in Iceland, staffed with veterans of the game industry and has released a digital collectible card game called KARDS.
1939 Games is in search of a multi-talented Programmer to work with our existing team of artists, designers and engineers to continue the development of KARDS.
Bring your strengths to our cause, collaborate with like-minded team members, solve difficult problems and have fun!

Description

Are you a passionate and experienced customer support specialist and community evangelist who would love to be part of a diverse and growing gaming company?
1939 Games is hiring the best professionals from around the world to its team in Reykjavik, Iceland. We focus on great work in a great team where everyone matters.

Here is what you will be doing with us:

You will be the first point of contact with our community. Whether you create a world-class community program, manage and execute top player support, or present the latest game news to our audience, Customer Excellence is your driving passion.
You also represent our community as a stakeholder by assisting multiple departments with your key insights.

Key Responsibilities: 

  • Improve existing customer support tools and processes to future-proof for significant growth.

  • Manage incoming customer support requests and ensure a timely response with high satisfaction.

  • Inform the community about game news and development in various formats, including live presentations.

  • Enable the community with programs that lead to customer-driven growth.

  • Manage social media channels and spot improvement opportunities.

  • Build and maintain excellent rapport with the community on various channels.

Candidate Requirements:

  • Extensive customer support experience (e.g., Zendesk).

  • Hands-on experience with community management, including tools and knowledge of community management best practices.

  • Ability to work with deadlines in a multicultural environment to achieve clear goals.

  • Good organization skills to concurrently work on multiple projects while getting results.

  • Excellent written and verbal English communication skills.

Nice to have:

  • Creativity
  • Confidence
  • Detail orientated

All applications must be in English and include a portfolio.

    

© 2021 — 1939 Games ehf.